etsy woes...

i had never heard of etsy before i started blogging. however, after seeing it touted here and there, i decided to visit the site and have a look for myself. i was amazed at the many beautiful and creative items i saw and decided to give etsy a try. i placed my first order from my friend, tania (little sweethearts), who lives in belgium. the orders were to be delivered to the us, australia, and the uk.
clockwork!!!
all my recipients received their orders in a timely, orderly fashion and were thrilled with their beauty full gifts.

thus, i was thrilled with my new-found site, etsy:)

and too, my next orders went smoothly. i ordered three children's items from a couple of vendors in australia to be delivered in australia and here in the us. the next two orders were also incident-free. then, on the 24th of may, i placed 3 orders with 3 different vendors... one was to be sent to my mother for her birthday... perfect!!! one was to be sent to one of my snail mail friends in scotland... it arrived here on the lane... not packaged well and not containing the birthday note that was to be enclosed, grrr!!! and the third was also to be sent to another snail mail friend in australia... i received an email quickly from that vendor saying that she saw that the recipient's birthday was the 6th of june; hence, she would get to work on my order and have it in the mail by wednesday, may 27th...
guess what???
the friend in australia has yet to receive her gift, which was supposed to have been mailed 16 days ago!!!

further, i cannot find the option to rate these two vendors:?

have any of you etsy fans experienced the same problems???
if so, what did you do???

love and God's blessings,
dani xx

ps. sorry for the rant...
i'm probably just a little pms'ed besides being frustrated:/